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Frequent Asked Questions
What is your return policy?
Due to the nature of the products being offered we do not accept returns for any reasons. If you received the wrong item, we would arrange to send you a replacement at no extra cost. We do not accept returns for subtle differences in colors or craftsmanship.
Will I need to pay import tax or duties on my order?
The buyer is responsible for any duties on goods ordered. We typically mark the value of your order under $50, allowing you to avoid import duties. If your order is stopped and you must pay duties, please let us know, and we’ll advise you of your options.
How long does it take to ship out and receive my order?
It usually takes about 2-3 days to process and ship out orders. Once shipped, your order may take as little as five days and as long as twenty-one days to arrive. In most cases, orders usually arrive within ten days or less. We aim to get orders out quickly; however, we do not have control over delays due to events such as customs clearance, inclement weather, or holidays.
Which shipping company do you use to send out goods?
We work with a variety of providers to send out goods. Depending on your location, we may offer multiple shipping options. If you want more detailed information, please tell us your shipping location and the items you wish to order.
Will my order get stopped at customs?
Generally, we do not have issues getting orders to customers. There might be rare instances when items get stopped. We do not have control of this, but are familiar with the rare occurrence. If this does happen for any reason, please get in touch with us right away and we will take steps to make things right.